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Please refer to the following guidelines when purchasing LPs.
※ Jacket/Components/Packaging Condition
1) Depending on the production and shipping process, slight jacket wrinkles, corner dents, or splitting may occur, and inner sleeves may split due to contact with the disc. Once a product is opened, returns or exchanges for visual defects are not possible.
2) Due to the manufacturing process, disc labels may not be attached perfectly smoothly, and the outer plastic wrap is not covered by the quality guarantee.
3) Most LPs manufactured in Japan do not have sealed outer plastic wrap.
4) Digital download codes may be discontinued by the headquarters without prior notice.
※ Playback Issues
1) If you are using a turntable without tracking force adjustment (mainly all-in-one models), anomalies may occur when playing tracks with high dynamic sound variance. Returns or exchanges are not possible for playback issues caused by device problems; therefore, we recommend using a device with adjustable tracking force.
2) Playback may be hindered by static electricity and dust on the disc. Most of these issues can be resolved by using specialized cleaning products.
3) Playback may also be hindered if dust accumulates on the stylus (needle).
※ Disc Visual Defects
1) Due to the nature of the vinyl production process involving heat, the disc surface may be slightly wavy or warped. Warping is not eligible for exchange or refund if it does not interfere with playback. If playback is unstable, using a stabilizer can provide more stable playback.
2) In some cases, the disc center hole is manufactured to be small to minimize distortion in the playback frequency range and maintain consistency during repeated playback. If it does not fit your turntable spindle, this can be resolved by adjusting the center hole using a specialized tool.
3) There may be fine surface scratches or imperfections in the printed area; these are not considered product defects. However, if there is an issue with playback, returns or exchanges due to defects are possible.
※ Colored Discs
The following cases are not considered defects, and returns/exchanges are not possible after opening:
1) The actual color of colored discs may differ from the web images.
2) Due to the nature of colored discs, there may be color variations between individual albums during the production process.
3) During the production of colored discs, other color dyes may mix, resulting in stains, smudges, or spots.